Common Customer Questions

Below is a list of frequently asked questions about our products. We hope you find the answers helpful. If you have any specific questions that are not addressed here, please contact us for assistance.

Question 1: How do I determine the warranty period of the product?

You can find the warranty period on the product's warranty card, packaging, or by contacting our customer care department.

Question 2: How can I provide feedback or inquire about Asia Excellence services?

You can submit your feedback or queries anytime on our website at asiaexcellence.com or contact our Customer Care team.

Question 3: How can I apply to join the Asia Excellence team? Where should I send my resume?

• At Asia Excellence, we are always looking for talented individuals to join our team. Please visit our careers section to view available positions and submit your application.

Question 4: What should I do if I lose my warranty card or do not have one?

To avail warranty services for Asia Excellence products, please retain your purchase invoice, service contract, or register your account at asiaexcellence.com to manage your orders. Alternatively, provide the name and contact number used for the purchase.

Question 5: Can I change the recipient or delivery address after placing an order?

Please refer to our Return Policy for guidance on addressing delivery-related changes.

Question 6: Is there an additional charge for delivery?

Shipping costs are detailed in your order summary and may vary based on the delivery location and carrier.

Question 7: How can I place an order or register for services online if I encounter issues?

For assistance with placing an order or registering for services online, please contact us using the information provided.

Question 8: What benefits do I enjoy when ordering or registering for services online?

• Save time by ordering directly online with guaranteed purchase rights.
• Professional and secure delivery ensuring product safety.
• Post-sale customer care services to safeguard your interests.

Question 9: Are there differences between products purchased online and in-store?

Online and catalog products are identical. We are committed to maintaining consistent product quality and ensuring consumer rights across all purchases.

Question 10: Can I receive a company invoice for online purchases?

To request a company invoice, please provide us with the following details:

• Name of company.
• Tax identification number (if applicable).
• Registered business address.

These are common questions from customers using Asia Excellence products and services. We continuously strive to improve our understanding of customer needs and enhance your experience.